FAQ

At The 94th Floor, we offer a 14-day return policy for damaged or low-quality orders. Please email us at decor@the94thfloor.com within 14 days of receiving your order with a detailed explanation of the issue. We will work with you to find a satisfactory solution, which may include a replacement or refund. All returns must be initiated by email. For more details Click Here

We're all about making your shopping experience as smooth as possible. That's why we gladly accept various payment methods to suit your preferences. Take your pick from popular options like PayPal, Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, including Shop Pay installments, Apple Pay, Google Pay, and Meta Pay. It's all about providing you with secure flexibility and convenience at the 94th Floor.

At The 94th Floor, we offer standard shipping times of 5-10 business days. Shipping costs are calculated at checkout and we use reliable carriers to ensure delivery. Please ensure your shipping address is accurate, and we'll provide tracking information once your order is shipped. We're not responsible for any lost or stolen packages after delivery. For more details Click Here

To find your tracking number for orders placed with us, we will send you a shipping confirmation email once your order has been processed and shipped. This email will include all the relevant tracking information you need to keep tabs on your package. We recommend checking your email inbox, including the spam or junk folder, for the shipping confirmation email from us. If you cannot locate the email or have any questions regarding your tracking number, please feel free to reach out to our customer support team. They will be more than happy to assist you in tracking your order and providing any necessary updates.

At The 94th Floor, we're committed to sustainability and minimizing our environmental impact. We partner with local printing companies that offer sustainable paper options, including recycled and FSC-certified paper, as well as biodegradable and compostable packaging.

Our on-demand printing model allows us to print only what we need, reducing waste and ensuring that we're not overproducing. With efficient logistics that leverage local production and distribution networks, we're able to minimize the distance that printed materials need to travel to reach our customers. As a business, we prioritize sustainability and make eco-friendly choices whenever possible, so when you choose The 94th Floor, you're not only getting top-notch products but also supporting a business that's committed to reducing our environmental impact. Learn More Here

At the 94th Floor, all the artworks are created by Emily Zinchuk, the owner and artist behind the brand. Emily's artistic process involves a unique blend of her own drawings and creations on her iPad, combined with the power of AI technology. She starts by sketching and designing her ideas digitally, using her iPad as a canvas to bring her visions to life. Emily then utilizes AI to enhance and transform her artwork, adding depth, complexity, and unique elements to create truly captivating pieces. This fusion of traditional drawing techniques and cutting-edge technology results in stunning digital art that is both imaginative and visually striking. If you're curious to learn more about Emily and her artistic journey, be sure to visit the About Me page on our website.

Absolutely! At the 94th Floor, we take pride in delivering prints and framed prints that are ready to hang the moment they arrive at your doorstep. Our team pays meticulous attention to detail, ensuring that each print is produced to the highest standards and professionally framed. When your package arrives, you can simply find the perfect spot on your wall, unwrap your artwork, and effortlessly hang it up. With the 94th Floor, you can enjoy your prints and framed prints without any extra preparation or stress.

Yes! At the 94th Floor, we offer the flexibility to purchase prints with or without frames. If you prefer to have just the print, you can select the option without a frame during the ordering process. This allows you to customize your art display according to your personal style and preferences. Whether you choose to frame the print yourself or opt for the convenience of a ready-to-hang framed print, we've got you covered.

At the 94th Floor, we strive to ensure that the colors of our prints and framed prints are as accurate as possible to what you see on our website. However, please note that slight variations in color may occur due to differences in monitor settings and calibration. Lighting conditions in your home or office may also affect how the colors appear. We work diligently to showcase our artwork with accurate and vibrant colors, and we trust that you'll be delighted with the final product. If you have any concerns about color accuracy, please don't hesitate to reach out to our customer support team, and we'll be happy to assist you.

At the 94th Floor, we are dedicated to providing you with museum-grade quality prints. Our prints are crafted using premium materials and archival inks, ensuring exceptional longevity. With proper care and display, your art prints can last for generations to come. Factors such as environmental conditions and exposure to direct sunlight may influence the lifespan of a print. However, rest assured that our commitment to delivering top-notch quality means your art prints are designed to maintain their vibrancy and beauty for many years.

Yes, each artwork in our collection is uniquely signed by the artist. We have implemented a digital signature that is added to every art piece at the conclusion of the creative process. This ensures that each artwork carries the distinctive mark of the artist. While the majority of our artworks feature the digital signature, hand signatures are reserved for special occasions, collections, or specific situations as explicitly stated. Rest assured, whether through the digital signature or a hand signature, each artwork is authenticated and carries the unique imprint of the artist's involvement and creativity.

Absolutely! At the 94th Floor, we offer the option to commission a specific artwork or request a custom size. We understand that everyone has unique preferences and requirements when it comes to art. If you have a specific vision in mind or want artwork tailored to your individual taste, our team is more than happy to work with you to bring your ideas to life. Additionally, if you need a specific size that is not currently available for a particular artwork, we can discuss the possibility of creating a custom-sized piece to perfectly fit your space. Just reach out to us here, and we'll guide you through the commissioning or custom sizing process to ensure you get artwork that exceeds your expectations.